Purpose:

Teachers need to be empowered to handle some basic problems before calling a technician. This session will provide teachers with some suggestions for preventing problems and some clues as to what to do when things go wrong.

Note: This is not a seminar for technicians. This is a help session for frustrated teachers!!

Basic Premise:

There are few "experts" in the area of computer technology...because things are constantly changing!  ...but you don't have to be an expert to do some basic troubleshooting!

Where do I Begin?

1.  Get to know your hardware.  Take the time to learn the basic components of your system.

2.  Know your operating system.  Learn the basic functions.

My computer isn't working!!!!! What should I do?

1.  Don't panic!  Losing your cool is likely to make things worse!

2.  Pause and consider:  what were you doing when you discovered the problem?

3.  Take some notes. Write down what you were doing and any error messages you received. Carefully describe the problem. Be as specific and detailed as possible. It may help you to think through the problem. If you cannot resolve it, it will make it easier for a technician to analyze the problem.

4.  Check all relevant hardware. Look for loose connections. Tighten or reconnect any that are loose.  Check all relevant indicator lights. Does everything LOOK normal? Make a note of anything that seems unusual. Are there adjustments that might be a factor?

5.  Is the problem consistent in all programs, or is it just in certain applications?

6.  If it is possible to do a controlled shutdown, close out all programs and shut down your computer. Wait at least 90 seconds before restarting.

7.  If the problem began after installation of a program, try to uninstall the program.

8.  Consult program help files, software instructions, or hardware documentation.

9.  If you have access to another computer, consult online help sources such as Microsoft, IBM, etc.
 

Recognizing and Resolving Some Common Problems

1.     Problem:  No image on monitor.
        Possible causes: Check switch, power cord, indicator light and data cable.
        Also, check brightness and contrast settings.

2.     Problem:  Net browser hyperlinks not working.
        Probable Cause: RAM memory glut.
        Solution: Do a controlled shutdown. Hyperlinks should work when computer
        is restarted.

3.     Problem:  Printer will not print.
        Possible causes: Check switch, power cord, indicator light and data cable.  If
        all is in order, check
        printer settings using Windows troubleshooting wizard. If all settings are
        correct, and all hardware seems to be working properly, try removing and
        reinstalling the printer driver.